How to configure your internet box or firewall to let your fullup modem sensor go through?

Our products are configured in DHCP mode, as a result they can connect on most local network without any configuration. They will simply take any available IP address available.

 

It can happen your firewall or internet box blocks communication on IP addresses it doesn't know yet. As a consequence, communication of the modem towards our servers will be blocked and data won't be received. In order to let the communication go through your internet connection, a fixed product reference should be provided to your box or firewall (meaning a product reference that doesn't vary over time, otherwise each time the reference changes, the communication will be blocked again).

 

There are multiple options to autorize the fullup modem to communicate through your firewall, we give you two here below. If they don't work, contact us for further investigation.

 

 

1. Open your firewall using the MAC Address 

• The MAC Address is a physical address for your product, it doesn't change over time. To find it, you can use https://www.advanced-ip-scanner.com/ . Based on this MAC address, your router can assign a static IP to your device and thus let it through. 
  
  
  
  Download https://www.advanced-ip-scanner.com/, then start a search. The software will display all the connected items in your network. The modem product from fullup is displayed on the line with Tekelek Europe Ltd.
  
  You can then connect to your box/firewall and depending on your network infrastructure provider:
  
  • Either open based on the MAC address of the equipment
  • Or set the IP address to register for this MAC address, then enable the IP address. This way it will always be the same that will be assigned.
    
    If you don't know how to configure your firewall or box, contact your provider.

2. Choose a sensor with point to point communication (eg 2G, GPRS, sigfox)

• With this type of device, communication is independent from the local network. As a consequence, no configuration is necessary in order to let the communication go through. This is the solution we advise to our professional clients. Contact us for more information. 

In this article, we detailed two solutions if you are in a situation requiring to open your IT infrastructure for the modem sensor to communicate. If you struggle with these steps, contact our support.